(no subject)

[sexyscholar]

Me: "Good afternoon, [name of company here]."

Caller: "My name is Thus And So -- I'm returning a call from someone at that number."

Me: "Okay, do you know who tried to reach you? I'm at the front desk, and have no way of knowing who may have called."

Caller: "No, but I know that it came from this number."

Me: "..."

Caller: "You know, I see I have a voicemail from that number. Maybe they left a message...I'll listen to that and then call you back."

Me: "Alright. Have a good day." :fumes:

This is happened to me several times over the last two weeks. Does it not occur to people to check their voicemail messages BEFORE returning a call? WTH.

Comments

[buscemi.livejournal.com]

They're returning a call and don't know who they're looking for? Oof. As Bill Engvall would say, "Here's your sign." ;)

[sexyscholar.livejournal.com]

It happens far more often than I think it should.

Sometimes I get weird calls from numbers I don't recognize, but I certainly don't call them back. My policy is, if they don't leave a message, either they realized they had a wrong number, or it must not have been that important.

[buscemi.livejournal.com]

Exactly! This is why I'm glad pagers went the way of the do-do. Years ago people would say, "Someone paged me at this number." Of course, they wouldn't know who it was. Grr.

[feisty1.livejournal.com]

We get that all the time, and even being in a small office with only 5 people it's exceedingly frustrating. Even worse though is when they've ALREADY LISTENED to their voice mail and STILL can't tell you who they need to talk to.

"Well, I know it was SOMEONE from your office."

"Okay, can you tell me what the message was in regards to?"

"Uh, no. But I know it was about my boat."

Well, duh! If a MARINA/BOAT YARD is calling you, I can pretty much guarantee it's about your BOAT. Idiot.

I received this particular phone call last week, after three of my co-workers had already left for the day, and the customer was getting irritated that I couldn't tell her who called. My response:

"Well ma'am, I can only suggest that you listen to the voice mail again, make a note of WHO called and what they were calling about, and then try your call again in the morning. We open at 8AM. Have a good evening." click.

[cyriael.livejournal.com]

I sometimes cover the front desk at work, and get this all the time. I have to explain to people that they'll get our main number from any of the *thirty locations* we have, and that we have nearly 500 employees. No, I don't know who called. I can't even just 'ask around', as I'm in a building with like 100 employees. Which is only *one* of our locations!

I even had someone call the other day and, when they couldn't remember the Employment Counselor's name that they work with, asked for 'the heavyset black woman'. Because y'know, There Can Be Only One. I eventually pinned down who they were looking for. They work in one of our offices I've never been to, and is an employee I've never met because we don't work on the same stuff.

Grr!

[jadecat.livejournal.com]

Does it not occur to people to check their voicemail messages BEFORE returning a call?

No, no they don't. Happens SO often here. We also get a lot of people who mis-dialed and totally miss it when I say "Good morning, *company name*" For the record, we do computer and network services. So when I got a call from a guy who started asking all these questions about his vasectomy appointment? I had to work very, very hard to hold the giggles in until after I hung up.

[kendokamel.livejournal.com]

That reminds me of the time a woman called my work number b/c she found it in her boyfriend's cell phone list of received calls, and thought I was some chick out to steal her man.

Even though I kept explaining that this is a place of business, and even though she hadn't even told me who her boyfriend WAS, it was a 100% chance that the only reason I would have called him was to return a call he'd made to me (about a registration for a conference) or to contact him about something important (about a registration for a conference).

She said if I ever called again she'd come up here and "get all up in [my] business".

[single-path.livejournal.com]

Repeat after me....

"People Are IDIOTS!"

Thank you.

[vonpookie.livejournal.com]

Oh, honey. ALL. DAY.

One of my recent favorites had to be this particular exchange:

Me: Ok, do you have your claim number?

Her: No. ...I have my claim number though, would that help?

Sooooo hard not to laugh while I was responding to that.

[ryl.livejournal.com]

"No, I'm afraid your claim number wouldn't help. Do you have your claim number instead?"